Incident summary: Performance issues on 26–27 September 2026

Between late on Saturday 26 September and Sunday morning, customers may have noticed Hops running more slowly than usual.

What happened

A capacity issue affecting part of our infrastructure reduced system performance during this period.

How we resolved it

Our team identified the cause and made changes to the affected infrastructure on Sunday morning, after which performance returned to normal. We continued to monitor the system to confirm it remained stable.

What we’re improving

We’re strengthening our monitoring and reviewing our infrastructure to reduce the chance of this happening again.

We’re sorry for any inconvenience and thank our customers for their patience.