Announcements
Important Hops news, service information, and product guidance.
Count sheet submissions on the mobile app
Some users are experiencing errors when submitting count sheets through the Hops mobile app. We’re investigating the issue and apologise for the disruption. After downloading a count sheet, please ...
Reminder: Hops update at 12:30 UK time — please save your work
Hops will be down for a few minutes from 12:30 UK time today while we deploy an update. Please save your work now, before the update starts. If you are signed out, please sign back in once Hops is ...
Hops update today at 12:30 UK time
We’re deploying an update to Hops today at 12:30 UK time. Hops will be down for a few minutes. Please save your work before 12:30. If you are signed out during the update, please sign back in once ...
Before you sign in: check your password-reset email
As part of our security update, your previous Hops password no longer works. Check your registered email address for your new temporary password. Use it to sign in, then follow the instructions to ...
Trouble signing in to the Hops app?
Following our account security update, if you haven’t reset your password yet, you’ll need to complete a one-time step in Hops Desktop before signing in to the app. Open Hops Desktop in a web brows...
Lightspeed K-Series service disruption
Lightspeed K-Series is currently experiencing issues with its reporting and API services. As Hops syncs your POS data from Lightspeed, you may notice delayed or incomplete data and some variances w...
Upcoming account security update
Later this week, we’ll be upgrading how passwords are securely stored in Hops. This is part of our ongoing work to strengthen account security and prepare for future sign-in options, including sing...
Incident summary: Performance issues on 26–27 September 2026
Between late on Saturday 26 September and Sunday morning, customers may have noticed Hops running more slowly than usual. What happened A capacity issue affecting part of our infrastructure reduced...
Count Sheets have landed in the Hops app 🎉
No more taking the stocktake back to the desk. Take it to the stock instead! Image Image Image Create and customise your Count Sheets in Hops web, then download them to the app and count where the ...
A faster, clearer way to process deliveries is coming this month
This month, we’re introducing a faster and more guided delivery flow in Hops. When a delivery is short, Hops will identify it while you are receiving the order and ask how you want to handle the mi...
Processed” is becoming “Added to Stock”
From next week, we’ll begin updating the wording used in Hops for completed orders. Image Previously, orders moved through Expected → Arrived → Processed. To avoid confusion with invoice processing...
Announcement: New Reporting Pages Coming Soon
We’re excited to share that we’ll be rolling out our new reporting pages over the coming weeks. We’ve been working closely with specialists to create a more consistent reporting experience across H...
🚀 It’s Almost Here…
We know you’ve been waiting for the HOPS mobile app — and we’re just as excited as you are. While we had hoped to have it in your hands sooner, we’ve taken a little extra time to make sure everythi...
Be first to try Smart Stocktakes on mobile
Smart Stocktakes are now live, and we’re getting ready to launch mobile counting in the Hops app. We’re currently in the final stages of testing, and we’re excited to start rolling this out. 📱 Mobi...
Stocktakes just got smarter
We’ve introduced Smart Stocktakes, the new stocktake system in Hops. 📋 Flexible Count Sheets Smart Stocktakes are built around Count Sheets, giving you a fully flexible way to count. Create customi...
📦 Variance Page – Stock Edit Changes
Previously, it was possible to edit stock quantities and units of measure directly from the Variance page. Variance values are calculated using counts entered earlier in the process (via count shee...
New Mobile App Update: Log Waste from the Palm of Your Hand
We’re excited to share a major new update to the Hops mobile app. Alongside placing orders, taking deliveries, and checking recipes, allergens and nutritional information, you can now log waste dir...
🚀 New Stocktake Flow is Coming to Hops
We are updating how stocktakes work in Hops to make the process easier, clearer and more accurate for your team. Image You will soon see a new step-by-step stocktake flow. Each stage explains what ...
⚠️ Scheduled Upgrade – Central Kitchen Updates
As part of the rollout of the new Central Kitchen (CPU) screens, the upgrade will be deployed tomorrow, Thursday 4th September 2025. ⏱️ Downtime: The system will be briefly unavailable in the early...
🚀 Release Announcement: Updated Central Kitchen Screens
We’re excited to share the first stage of improvements to the Central Kitchen (CPU) module in Hops, rolling out later this week. This update has been driven by your feedback – keeping the same core...
📢 New Feature Release: Item Recipe Cards
Available today! 🎉 Update to the latest version of the Hops app: iOS Android We’re excited to introduce Recipe Cards – giving you instant access to detailed item information directly in the Hops ap...
New Feature: Visible/Hidden Items
We’ve introduced a new way to manage items in your system. Previously, the only option was Active/Inactive, which acted as a hard archive and required you to remove all dependencies before deactiva...