Every customer update in one place—what shipped, what matters and what we’re improving next.
Some users are experiencing errors when submitting count sheets through the Hops mobile app. We’re investigating the issue and apologise for the disruption. After downloading a count sheet, please ...
Hops will be down for a few minutes from 12:30 UK time today while we deploy an update. Please save your work now, before the update starts. If you are signed out, please sign back in once Hops is ...
We’re deploying an update to Hops today at 12:30 UK time. Hops will be down for a few minutes. Please save your work before 12:30. If you are signed out during the update, please sign back in once ...
As part of our security update, your previous Hops password no longer works. Check your registered email address for your new temporary password. Use it to sign in, then follow the instructions to ...
Following our account security update, if you haven’t reset your password yet, you’ll need to complete a one-time step in Hops Desktop before signing in to the app. Open Hops Desktop in a web brows...
Lightspeed K-Series is currently experiencing issues with its reporting and API services. As Hops syncs your POS data from Lightspeed, you may notice delayed or incomplete data and some variances w...
Later this week, we’ll be upgrading how passwords are securely stored in Hops. This is part of our ongoing work to strengthen account security and prepare for future sign-in options, including sing...
Between late on Saturday 26 September and Sunday morning, customers may have noticed Hops running more slowly than usual. What happened A capacity issue affecting part of our infrastructure reduced...
We are making supplier-product setup quicker and easier, with smarter assistance for capturing product details and matching supplier products to the correct inventory items.